FAQ

We are working on bringing more opportunities to artists to monetize their artwork both digitally and physically. Sign up for a HUG Artist Profile, so you can be kept in the loop on similar activations.

All items are made to order. As such, we are unfortunately unable to accommodate any returns or refunds.

Please allow for 2-3 weeks for your items to be shipped. Your order may also arrive in different deliveries.

If, however, you receive an item that has been damaged in transit, we request you to contact our team at hello@thehug.xyz immediately.

We accept payment via credit card, PayPal, as well as crypto (ETH and USDC) through Coinbase Commerce.

To access Coinbase Commerce as a payment option, go through the entire checkout flow, and it will be one of the available payment options on the final step, after you provide your shipping information.

You can purchase an NFT from this store through a standard e-commerce checkout process. We accept payment via crypto or fiat.
Upon checkout, you will receive an email with further instructions on how to claim your NFT. Click on the link in the email, where you will then be invited to mint your NFT to a wallet of your choice. Additional gas fees will be charged during this time.

A non-fungible token or NFT is a unique and non-replicable digital asset documented on the blockchain. By purchasing an NFT, you will be able to demonstrate proof of ownership and authenticity of each artist’s digital artwork.